Jazz

CSR and Social Media Manager

Micha’s Boxing Central • Part-time

Feb 2025 - Present • 1 yr 5 mos

I assist with client communication, lead management, and membership support to help grow the gym’s community and improve client engagement. Key Contributions: Manage and follow up with new leads, trial participants, and inactive members. Respond to client inquiries and clarify membership offers and promotions. Guide new clients through onboarding, including app setup and class bookings. Track lead progress and attendance to ensure consistent follow-up. Support marketing campaigns by helping convert online leads into active members. Impact: Help maintain strong client relationships, improve response times, and support the conversion of inquiries into gym memberships.

Executive Assistant

Individual Medicare Insurance Broker • Full-time

Jul 2024 - Present • 2 yrs

I provide administrative and client support to help streamline daily operations and maintain strong client relationships. Key Responsibilities: Manage client communications, scheduling, and follow-ups. Assist with organizing client information and documentation. Support lead tracking and ensure timely responses to inquiries. Help maintain organized records and assist with general administrative tasks. Provide reliable support to improve workflow efficiency. Impact: Contribute to smoother operations by ensuring organized processes, timely communication, and effective client support.

Social Media Marketing Specialist

Burn up • Freelance

Mar 2024 - Mar 2025 • 1 yr

I managed social media activities to help increase brand awareness, engagement, and online presence. Key Responsibilities: Created and scheduled social media content aligned with the brand’s marketing goals. Engaged with followers by responding to comments and messages. Assisted in promoting programs, events, and offers through social media platforms. Monitored engagement and supported strategies to grow the audience. Helped maintain a consistent and engaging brand presence online. Impact: Supported the growth of the brand’s online community and improved engagement through consistent and strategic social media management.