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prerna_nailwal

Prerna N

@prerna_nailwal

Client Relationship and Project Delivery Professional

India
Hindi, English
About me
I am a Client Relations and Project Delivery professional with 2.5 years of experience managing global luxury hospitality brand accounts. I have a proven track record of achieving 100% data submission rates, maintaining zero escalations, and improving SLA compliance from 39% to 98%. I specialize in campaign management, client onboarding, and process optimization to drive stakeholder satisfaction and business growth.... Read more

Skills

p
prerna_nailwal
Prerna N
Offline • 

See my services

Project Management
I will manage projects and business operations
From$15 / projectMore details

Work experience

Marsh

Senior Analyst - Survey Administration

Marsh • Full-time

Jul 2024 - Oct 2026 • 2 yrs 3 mos

Managed 3 end-to-end compensation and benefits campaign cycles for 22 global luxury hospitality brand accounts. Achieved a 100% data submission rate across a 3,300+ client APAC portfolio and improved Jira SLA compliance from 39% to 98%. Onboarded 50+ clients via interactive webinars with 10/10 CSAT ratings. Streamlined client tools saving 300 manual hours and identified upselling opportunities across 300+ accounts.