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priyadharshi139

Priyadharshinim

@priyadharshi139

Implementing Freshworks Products Like EX and CX

India
English, Tamil
About me
Hi, I’m Priyadharshini—a solutions specialist dedicated to optimizing employee and customer experiences (EX & CX). I help businesses configure, automate, and seamlessly implement Freshworks products (Freshdesk, Freshservice, and CRM tools). What I deliver: • End-to-end Freshworks setup & onboarding • Ticket routing, SLA policies, and automated workflows • Custom portal configurations & self-service portals • API/webhook automations and data integrity checks Let’s streamline your operations and elevate your customer support. Send a message to get started!... Read more

Skills

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priyadharshi139
Priyadharshinim
Offline • 

See my services

Software Installation
I will set up, configure, and automate freshdesk and freshservice
From$20 / projectMore details

Portfolio

Work experience

Saasone_Consulting Services

ITSM Implementation Engineer

Saasone Consulting Services • Full-time

Dec 2024 - Present • 1 yr 10 mos

Specializing in end-to-end ITSM setup, workflow automation, and service desk optimization. Key Responsibilities & Achievements: • Implemented and customized Freshservice and Freshdesk environments, including Incident, Service Request, and ticket lifecycle workflows. • Configured automated ticket dispatch, multi-tier SLA escalation policies, and departmental routing rules. • Designed structured Employee Service Catalogs and self-service knowledge base portals to streamline internal IT requests. • Automated multi-stage approval processes and recurring operational tasks to improve team resolution efficiency.