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priyankasriv497

Priyanka S

@priyankasriv497

Junior Analyst Product Support Engineer

India
English
About me
I am a data-driven analyst with over 3 years of experience in insights consulting and product support. I specialize in converting complex data into clear business recommendations using SQL, Python, and Tableau. I have a strong track record of stakeholder management and trend analysis across FMCG, banking, and SaaS sectors.... Read more

Skills

p
priyankasriv497
Priyanka S
Offline • 
Average response time: 1 hour

See my services

Market Research
I will do social listening, research and insights reports for you
From$360 / projectMore details

Work experience

Genesys

Junior Analyst (Product Support Engineer)

Genesys • Full-time

Mar 2024 - Present • 2 yrs 5 mos

Expertly diagnose and resolve complex technical issues reported by customers through detailed log analysis and root cause identification. Consistently handle incidents within defined SLAs to maintain customer satisfaction. Serve as the primary liaison between customers and the Development team using JIRA to prioritize issues and monitor resolution progress. Create and maintain technical documentation including FAQs and troubleshooting guides.