JOSHUA OLUYOMI

Professional VICIdial Call Center Setup & B2B Outreach Specialist

Oil & Gas Call Center Experts • Freelance

Nov 2024 - Present • 1 yr 6 mos

I am an experienced Remote Call Center Specialist with a proven track record in B2B outreach for the oil & gas industry and global markets. I specialize in designing, setting up, and managing high-performance VICIdial call centers that maximize lead generation, engagement, and ROI. I have successfully built and verified databases of over 2,000 companies per country across 200 countries, ensuring accurate targeting for every campaign. My expertise includes installing and configuring VICIdial systems, integrating SIP telephony, automated dialing workflows, call recording, and real-time reporting dashboards for seamless call center operations. I also create automated calling and email campaigns, optimizing outreach for maximum engagement, and I leverage AI-assisted calls and messaging to enhance efficiency and response rates. My work includes managing remote teams of 10–50+ operators, training them to deliver professional, consistent B2B communications while tracking performance to ensure high productivity. Key achievements include: Successfully launched 5+ global B2B call centers within 60 days each, fully operational and client-ready. Increased client outreach capacity by up to 400% through workflow automation, smart dialing strategies, and AI-assisted communications. Developed ready-to-use, scalable call center systems requiring minimal supervision, saving clients time and operational costs. Maintained 95%+ uptime and accurate reporting across multiple projects, ensuring consistent performance and reliability. Delivered measurable improvements in lead quality, conversion rates, and global engagement metrics, consistently exceeding client expectations. I combine technical expertise, process optimization, and strategic management to create fully operational call centers that deliver results. Whether you need a new system from scratch, performance tracking, AI integration, or team management, I provide solutions tailored to your business needs.