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Fiverr Pro
English
$
USD
I will your reliable VA for customer support and admin tasks
About this Gig
Is your inbox overflowing? Your calendar a mess? Your customers waiting too long? I fix that.
My name is Alessia. I am a professional Virtual Assistant and Customer Support Specialist with 5 years of experience helping businesses stay organised, responsive and efficient from a fully remote setup.
WHAT I OFFER
- Email and inbox management
- Calendar and appointment scheduling
- Customer service via live chat, email and phone
- CRM updates and data entry
- Admin and executive support
- Task tracking and workflow organisation
WHY CLIENTS CHOOSE ME
- 5 years of remote VA and customer support experience
- Proficient in Zendesk, Gorgias, HubSpot, Shopify and Freshdesk
- Available across US, UK and European business hours
- Fast response time
- Long-term availability
Message me before ordering. I respond within the hour.
Purpose:
Business
FAQ
What information do you need to get started?
I need a brief description of the tasks you need completed, your preferred tools or platforms if any, and your expected turnaround time. The more detail you provide the better I can serve you.
Which CRM and tools are you proficient in?
I am proficient in Zendesk, Gorgias, HubSpot, Freshdesk, Intercom, Shopify, Google Workspace, Microsoft Office, Slack and Zoom.
Can I request ongoing weekly or monthly support?
Absolutely. I am available for long-term contracts and ongoing support arrangements. Message me before ordering and we can discuss a custom package that fits your needs.
What happens if I need more hours than my package includes?
You can add the extra hour Gig Extra before checkout or message me and I will send you a custom offer for the additional time needed.
Do you work across different time zones?
Yes. I am based in Nairobi, Kenya at UTC+3 which gives me natural overlap with US, UK, European and Middle Eastern business hours. I am flexible and can adjust my schedule to suit your working hours.
