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puneetkatyal660

Puneet

@puneetkatyal660

Business Operations and SOP Documentation Specialist

India
Hindi, English
About me
I help businesses create clear, structured, and professional operational documentation designed to improve workflow organization and process consistency. My work includes Standard Operating Procedures (SOPs), workflow documentation, onboarding workflows, customer support process documentation, and internal business process guides tailored to operational requirements. I focus on delivering practical, business-ready documents with clear structure, professional formatting, and easy-to-follow workflows. Feel free to message me before placing an order to discuss your requirements. ... Read more

Skills

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puneetkatyal660
Puneet
Offline • 

See my services

Template Docs & Formatting
I will create professional sops, workflows and business process documentation
From$10 / projectMore details

Portfolio

Work experience

American_Express

Senior Analyst – Global New Accounts (UK)

American Express • Full-time

Jan 2025 - Present • 1 yr 4 mos

Worked in customer operations and application review processes for UK business accounts. Responsibilities included document verification, workflow handling, escalation coordination, compliance review, customer communication, and operational process management.

Google

Senior Analyst – New Business Acquisition

Google • Full-time

May 2022 - Dec 2024 • 2 yrs 7 mos

Supported business acquisition and operational research workflows for enterprise clients. Responsibilities included market research, business process coordination, structured communication, lead qualification, reporting, and operational workflow support.