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qainsightpro

Faizan Haider

@qainsightpro

Quality Assurance Specialist

Pakistan
About me
Senior Quality Assurance professional with experience in customer support quality monitoring, call evaluations, SOP compliance, KPI reporting, and agent performance improvement. I help businesses improve their customer service quality through detailed audits, feedback, and actionable recommendations.... Read more

Skills

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qainsightpro
Faizan Haider
Offline • 
Average response time: 1 hour

See my services

Business
I will provide professional quality assurance and call monitoring services
From$5 / projectMore details
Customer Support
I will create QA scorecards and sop checklists for customer support teams
From$5 / projectMore details

Work experience

Fintech

Senior Quality Assurance Supervisor

Fintech • Full-time

Feb 2026 - Present • 6 mos

Responsible for monitoring live and recorded customer calls, evaluating agent performance, ensuring SOP compliance, preparing QA reports, KPI analysis, and providing coaching feedback.