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Fiverr Pro
English
$
USD
I will resolve customer complaints and protect your brand rating
About this Gig
A single 1-star feedback from a high-value customer doesn't just hurt your feelings; it hurts your SEO and your bottom line. I actively resolve the friction that caused the bad feedback in the first place.
The Process:
Analyze: I identify high-priority negative feedback and research the customer's history.
Reach Out: I perform direct outreach (Phone/Email) to de-escalate and solve the issue.
The Flip: Once resolved, I ensure the customer feels confident updating their public feedback to reflect their new experience.
Every brand's situation is unique. Please message me today for a custom consultation so we can build the right strategy to protect your rating and retain your high-LTV customers
Language:
English
Timezone:
24/7
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Other Customer Service Services I Offer
FAQ
Do you guarantee the feedback will be updated/ deleted?
I do not delete feedback or surpress them, as that violates most platform terms. Instead, I resolve the customer's actual problem so they feel motivated to manually update their feedback to a positive rating.
Will you represent my brand professionally on the phone?
Absolutely. I will be the face of the brand, a high-level extension of your Customer Success team. I use de-escalation techniques to ensure the customer feels valued and heard, protecting your brand’s integrity.
What do you need from me to start?
I’ll need access to the review platform (or screenshots) and, ideally, a way to view the customer’s order history (like Gorgias or Shopify) so I can understand the context before I call or email them.
