q
queenvanessa13

Vanessa

@queenvanessa13

Im a US Healthcare Assistant rockstar

Philippines
English
About me
Quality and Operations leader with extensive U.S. healthcare experience, specializing in building structured, performance-driven offshore BPO operations in the Philippines. I support startups and growing companies with end-to-end setup, QA frameworks, KPI design, compliance alignment, SOP development, and scalable operating models. From strategy to execution, I build data-driven systems that improve performance, ensure HIPAA compliance, and enable sustainable growth.... Read more
q
queenvanessa13
Vanessa
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your virtual medical assistant or healthcare assistant
From$10 / projectMore details
General Assistance
I will be your US medical or healthcare virtual assistant
From$10 / projectMore details

Work experience

Quality Manager

Healthybos Global Corp • Full-time

Jan 2018 - Jan 2026 • 8 yrs

Results-driven operations and quality leader with progressive experience from US Healthcare Associate to Quality Manager at Healthybos Global Corp (Knack Global). Over the past several years, I have led end-to-end quality governance across U.S. healthcare accounts, driving performance optimization, compliance adherence (HIPAA), root cause analysis, and continuous process improvement initiatives. I’ve managed cross-functional teams in a remote, high-volume BPO environment, strengthened audit frameworks, improved QA accuracy, reduced defects, and elevated client satisfaction through data-driven decision-making and structured performance management.