Qurban Ali

Amazon Account Health & Reinstatement Manager

Jul 2021 - Present • 4 yrs 11 mos

Position Overview Directly managed and protected the account health architecture for a diverse portfolio of multi-client Amazon seller accounts. Specialized in complex policy compliance enforcement, successfully navigating high-level account suspensions, intellectual property (IP) challenges, and mitigating existential operational risks across international marketplaces. Core Accomplishments & Successes Reinstatement Success Rate: Formulated and executed highly complex, customized Section 3 Appeals and Plans of Action (POAs) that successfully reactivated critically suspended seller accounts and released withheld funds. IP Risk Management: Successfully resolved hundreds of systemic Intellectual Property (IP) hurdles, including counterfeit claims, trademark/copyright infringements, and Inauthentic Product customer complaints. Brand & Rights Owner Liaison: Acted as the authoritative intermediary between the agency's portfolio clients and rights owners, establishing direct lines of communication to negotiate formal retraction letters and clear listing restrictions. Key Responsibilities Defending Section 3 Appeals: Drafted and defended high-stakes appeals addressing complex violations such as Code of Conduct breaches, drop-shipping violations, and related-account associations. Root Cause Diagnostics: Conducted exhaustive supply chain audits and forensic analyses of commercial invoices, letters of authorization (LoA), and supplier validity documents to satisfy strict Amazon Seller Performance benchmarks. Account Health Rating (AHR) Oversight: Proactively monitored daily performance metrics across multiple client accounts, instantly neutralizing high-risk policy defects before they escalated to store-wide blocks. Customer Voice Analysis: Analyzed customer negative feedback, returns data, and "Voice of the Customer" metrics to trace, address, and structurally resolve systemic inauthentic or condition-related product complaints. Policy Architecture Maintenance: Train

E-Commerce Virtual Assistant & Amazon Specialist

Jan 2021 - Aug 2025 • 4 yrs 7 mos

Core Accomplishments Scaled Revenue: Successfully built and grew a nascent Amazon storefront from the ground up to achieve consistent 5-figure monthly sales within a highly competitive marketplace. Account Health & Compliance: Maintained a flawless Account Health Rating (AHR) by proactively monitoring and adhering to strict Amazon Terms of Service (ToS), preventing suspensions, and mitigating intellectual property (IP) risks. Key Responsibilities Storefront Management & Optimization: Oversee daily operations, including end-to-end inventory management, supplier coordination, and listing health monitoring to ensure zero stockouts on high-velocity items. Listing & SEO Optimization: Enhanced product visibility and conversion rates by optimizing backend keywords, titles, bullet points, and product descriptions aligned with Amazon’s A9/A10 search algorithm. Advertising & Marketing (PPC): Structured and optimized targeted Amazon PPC campaigns, balancing ad spend to achieve a profitable Advertising Cost of Sales (ACOS) that fueled organic growth. Customer Support Excellence: Managed customer inquiries, returns, and reviews to maintain a positive brand reputation, ensuring feedback metrics remained well above Amazon’s performance benchmarks. Policy & Infringement Risk Mitigation: Routinely audited product listings and sourcing practices to prevent policy violations, ensuring seamless operation without disrupting cash flow or store momentum.