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Johan R
@r11jsebas
Medical Billing Manager
Colombia
English, Spanish
About me
I am a detail-driven professional with a strong foundation in healthcare billing operations, currently transitioning into Quality Assurance Engineering. I have a proven track record of identifying root causes of errors in high-stakes environments and resolving complex system discrepancies. I bring a disciplined, methodical approach to identifying issues and ensuring system integrity.
Skills
Johan R
Offline •
Average response time: 1 hour
See my services
Video Editing
I will automate your faceless youtube channel with ai script, voice and video
Work experience
Customer Service Representative
Concentrix • Full-time
Sep 2024 - Present • 2 yrs
Bilingual agent providing specialized customer service in English and Spanish. Manages inquiries related to life insurance policies, addresses concerns, modifies policy conditions, and processes payments. Focuses on ensuring customers understand their benefits and terms while delivering personalized service to foster trust and satisfaction.
Customer Service Assistant
Teleperformance • Full-time
Aug 2021 - Aug 2022 • 1 yr
Provided telephone customer service for the Despegar campaign, handling inquiries, modifications, and cancellations of air transportation services. Offered internal support to colleagues regarding call procedures to ensure excellent service delivery within target timeframes.
