I will handle customer service, email support, and inbox management

5.0
5.0

Pakistan

I speak English

40 orders completed

Gig Summary

Everything in this world has a solution, we just need to calmly figure that out

Hey! I'm Rana, a Business Operations & Development Expert with 5+ years of experience helping businesses worldwide streamline ops, improve workflows, & get dependable support for their daily needs. I ...

Level 2

Has met high performance criteria and has a proven track record for meeting client expectations.

Highly Responsive

Known for exceptionally quick replies

About this Gig

Are your emails, customer messages, & support requests taking over your day?


Unanswered emails, missed follow-ups, & customer issues can cost you customers & hurt retention.


With 5+ years in Business Operations & Customer Support, I handle your daily Customer Service, Email Support, & Inbox Management while adapting to your SOPs, workflows, CRMs, tools, platforms & brand voice.


Businesses I Support

  • Ecommerce
  • Dropshipping
  • Restaurants
  • Construction
  • Real Estate
  • Law Firms
  • SaaS
  • IPTV
  • Limo & Taxi Dispatch
  • Marketing Agencies
  • Service-Based Businesses


What I Manage

  • Email & Live Chat Support
  • Daily Inbox Management
  • Client Communication
  • Ticket tagging, labeling & priority sorting
  • Order Processing, Returns, Refunds & Exchanges
  • Complaints & Dispute Handling
  • Product & Pre-Sale Inquiries
  • Back-Office Support
  • Social Media
  • Cold Email Campaign Management


What you'll get

  • Reliable & Responsive Support 24/7
  • Brand-Aligned Communication
  • Accuracy & Ownership
  • Long-term support


Tools

  • Google Workspace
  • Gorgias, Freshdesk, & other CRMs
  • ClickUp
  • Slack
  • Trello
  • Instantly AI
  • Klaviyo
  • & more


Unsure what you need? Check the FAQs or contact me. I'm happy to discuss your requirements, & I can support you long-term.

Social media platform:

Facebook

•

Twitter

•

Instagram

•

LinkedIn

•

TikTok

Service type:

Technical support

Language:

English

•

German

•

Spanish

Timezone:

24/7

Support software:

Zoho Desk

•

Freshdesk

•

Zendesk

•

Other

Knowledge base software:

Document 360

•

Freshdesk

•

Freshservice

My Portfolio

Reviews

11 reviews for this Gig
5.0

(11)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Quality of delivery
    5
  • Value of delivery
    4.9
Sort By
Most relevant
  • J

    judewillsons

    US

    United States

    5

    Excellent experience! Very professional, smart, and efficient. He knows how to handle different types of inquiries and responds quickly with the right solution. I really appreciate his fast communication and attention to detail.

    $50

    Price

    2 days

    Duration

    Worksample image
    Helpful?
    Yes
    No
  • W
    image-docs

    workflow190

    US

    United States

    Ongoing collaboration
    5

    I'm very impressed with his work I recommend anybody that is needing his services to DM him as soon as possible

    $100-$200

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No
  • W
    image-docs

    workflow190

    US

    United States

    Ongoing collaboration
    5

    I highly recommend him to anyone needing his services. Very talented, professional, and easy to work with. If you get the opportunity to hire him, do it immediately—you won’t regret it.

    $50

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No
  • W
    image-docs

    workflow190

    US

    United States

    Ongoing collaboration
    5

    I appreciate working with him he was very flexible and reasonable looking forward to working with you long-term

    $50

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No
  • C
    image-docs

    cluster_fitness

    NZ

    New Zealand

    Ongoing collaboration
    5

    As always, a great experience working with him. So professional and diligent.

    $50-$100

    Price

    5 weeks

    Duration

    Helpful?
    Yes
    No
Reviews

11 reviews for this Gig
5.0

(11)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Quality of delivery
    5
  • Value of delivery
    4.9
Sort By
Most relevant
  • J

    judewillsons

    US

    United States

    5

    Excellent experience! Very professional, smart, and efficient. He knows how to handle different types of inquiries and responds quickly with the right solution. I really appreciate his fast communication and attention to detail.

    $50

    Price

    2 days

    Duration

    Worksample image
    Helpful?
    Yes
    No
  • W
    image-docs

    workflow190

    US

    United States

    Ongoing collaboration
    5

    I'm very impressed with his work I recommend anybody that is needing his services to DM him as soon as possible

    $100-$200

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No
  • W
    image-docs

    workflow190

    US

    United States

    Ongoing collaboration
    5

    I highly recommend him to anyone needing his services. Very talented, professional, and easy to work with. If you get the opportunity to hire him, do it immediately—you won’t regret it.

    $50

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No
  • W
    image-docs

    workflow190

    US

    United States

    Ongoing collaboration
    5

    I appreciate working with him he was very flexible and reasonable looking forward to working with you long-term

    $50

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No
  • C
    image-docs

    cluster_fitness

    NZ

    New Zealand

    Ongoing collaboration
    5

    As always, a great experience working with him. So professional and diligent.

    $50-$100

    Price

    5 weeks

    Duration

    Helpful?
    Yes
    No