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Ravi S
@raaviiiiii
Business Analyst
Sri Lanka
English, Tamil, Sinhala
About me
I am a Business Solution Specialist and Documentation Specialist with over 3 years of experience in business analysis and enterprise software implementation. I specialize in requirements gathering, process analysis, and creating functional specifications to translate complex technical concepts into actionable documentation for successful solution delivery.
Skills
Ravi S
Offline •
Average response time: 3 hours
See my services
Technical Writing
I will write clear technical documentation and user guides
Work experience
User Education Specialist
IFS • Full-time
Sep 2024 - Jan 2026 • 1 yr 4 mos
Supported functional understanding of IFS Asset and Service Management modules. Worked closely with program managers and stakeholders to analyse business scenarios and translate them into end-user functional documentation, process models, activity diagrams, release materials, and demo videos. Monitored customer forums and updated the knowledge base and user education materials. Contributed to release lifecycle activities, including validation and testing.
