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User Education Specialist
IFS • Full-time
Sep 2024 - Jan 2026 • 1 yr 4 mos
Supported functional understanding of IFS Asset and Service Management modules. Worked closely with program managers and stakeholders to analyse business scenarios and translate them into end-user functional documentation, process models, activity diagrams, release materials, and demo videos. Monitored customer forums and updated the knowledge base and user education materials. Contributed to release lifecycle activities, including validation and testing.