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Rachel Barber
@rachelbarber516
SOP and Process Documentation Specialist
United States
English
About me
I help businesses turn unclear, incomplete, or undocumented processes into practical documentation people can actually use. I review existing SOPs for gaps and usability issues, revise documentation that needs improvement, and build clear SOPs from scattered process information. My work focuses on clarity, sequence, decision points, exceptions, responsibilities, handoffs, completion criteria, and real-world usability. When information is missing, I identify what needs clarification rather than making assumptions about your business.
Skills
Rachel Barber
Offline •
See my services
Business Efficiency & Automation
I will review and fix your sop or process documentation
Business Efficiency & Automation
I will audit your sop or process documentation
Work experience
other
Full-time • 4 yrs 11 mos
Cat Manager
Dec 2023 - Aug 2026 • 2 yrs 8 mos
* Supervised approximately 10 staff members daily, conducting performance evaluations and providing ongoing feedback to support consistent work quality, staff development, and accountability. * Coordinated cross-department workflows across intake, medical, foster, and adoption teams to maintain population flow. * Led operational decision-making related to intake, placement, and capacity management in a high-volume environment. * Developed, implemented, and maintained operational documentation, process guides, training resources, and standardized procedures to improve consistency and support organizational objectives. * Coordinated high-volume operations supporting approximately 2,000 annual cases, balancing staffing, capacity, competing priorities, and service delivery objectives. * Standardized cross-department workflows and coordinated communication with internal teams and external stakeholders to improve clarity, efficiency, and organizational alignment.
Animal Placement Specialist
Sep 2021 - Dec 2023 • 2 yrs 3 mos
Supported intake, evaluation, and placement of cats in a high-volume shelter environment, coordinating case workflows and recommending placement pathways based on operational and organizational criteria.
