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$
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Rafael P
@rafael_htb
Support Analyst
Brazil
English, Portuguese
About me
I am a professional with solid experience in Help Desk for e-commerce platforms. I am inspired by resolving customer issues and working in collaborative environments. I am looking for an opportunity to join an internationally recognized company with room for professional growth and career development.
Skills
Rafael P
Offline •
See my services
Translation
I will translate your texts into native brazilian portuguese
Work experience
Analista de Suporte Técnico
COLET Sistemas de Gestão Empresarial • Full-time
Jun 2025 - Present • 1 yr 5 mos
User Support: Resolving doubts and issues related to the ERP system. Error Diagnosis: Identifying and fixing system failures. Technical Support: Assisting in industrial processes and ERP adjustments. Training: Training users on how to use the system. Documentation: Recording support tickets and creating guides. Configuration: Adjusting and configuring the system based on needs. Ticket Management: Monitoring SLAs and prioritizing issues
