Rafi

Senior Computer Specialist

IT Force • Full-time

Dec 2019 - Present • 6 yrs 7 mos

• Maintain and troubleshoot IT hardware including Dell R740, R630, and HP DL380 servers. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery readiness. • Administer Avaya CM 10.0, CMS Supervisor R19, ACRA AURA Call Recorder, and Elastix PBX systems for call tracking and performance monitoring. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery • Install and configure Windows OS on servers and virtual machines to support enterprise applications. • Create and manage agent profiles, extensions, and access rights via Avaya Site Administrator. • Configure Avaya 1608‑I IP Desk Phones, manage Avaya Session Manager, and deploy One‑X Agent R2 for call center operations. • Set up and support MicroSIP softphone applications for VoIP communication in telecom and emergency call center environments. • Operate and manage Hikvision iVMS surveillance systems to ensure workplace security and compliance.