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Fiverr Pro
English
$
USD
I will be your customer support agent and account manager
About this Gig
Your clients deserve more than fast replies. They deserve someone who keeps them happy and keeps them around.
I'm Rafia, a customer support and account management specialist with 6+ years keeping SaaS, biotech, and startup clients happy at 95%+ satisfaction. My psychology background means I catch what others miss: a frustrated customer, or an account quietly about to churn.
Here's what I'll handle for you:
- Customer support: email, live chat and tickets (Zendesk, Freshdesk, Intercom)
- Account management: onboarding, check-ins, renewals and upsells
- Turning one-off buyers into long-term, loyal clients
- CRM management (Salesforce, HubSpot, Zoho) with clean, current pipelines
- Client reports, SOPs and follow-ups that keep everything running
Why me:
- 6+ years across support, accounts and client success
- Quick, clear communication and reliable turnaround
- English, Urdu and Turkish
- Detail-obsessed and genuinely easy to work with
From first ticket to renewal, I treat your clients like my own.
Message me before ordering so I can tailor the perfect package. Let's keep your clients happy, and keep them.
FAQ
Do I get support or account management?
Both. Basic is support-focused; Standard and Premium add account management — onboarding, renewals, upsells, and CRM.
Which tools and CRMs do you work with?
Zendesk, Freshdesk, Intercom, Help Scout for support; Salesforce, HubSpot, and Zoho for CRM. New to your stack? I learn fast.
Can you match our brand voice?
Yes — share a tone guide or a few past replies and I'll mirror it exactly.
Do you offer ongoing or full-time support?
Absolutely — message me and I'll set up a subscription or custom weekly package.
What time zones do you cover?
I'm flexible and work across international time zones; tell me your peak hours.
