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raheem_akram

Raheem Akram

@raheem_akram

Experienced Customer support, Virtual assistant and Social Media handler

Pakistan
English
About me
Reliable Customer Support & Virtual Assistant with experience across US brands: Motive, SquareTrade (Allstate), Rocket Money, and Careem. Skilled in customer communication, CRM management, and organization, with a Bachelor's in Accounting & Finance - an edge in bookkeeping and reporting. What I offer: Customer support via email, live chat, and voice Virtual assistant tasks (scheduling, inbox, data entry, research) CRM management (Salesforce, Okta) and reporting Bookkeeping and financial record support I treat client work like my own - clear communication, fast turnaround, done right.... Read more

Skills

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raheem_akram
Raheem Akram
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your virtual assistant for customer support and data entry
From$20 / projectMore details

Work experience

Technical Support Specialist

Motive

Mar 2026 - Present • 4 mos

Providing customer support and troubleshooting for Motive's platform, assisting US-based clients with product issues, account management, and technical troubleshooting. Managing CRM records and ensuring accurate documentation of customer interactions. Delivering clear, professional communication to maintain high client satisfaction.

Ibex_

Assistant Manager – Customer Support

Ibex

Dec 2023 - Apr 2026 • 2 yrs 4 mos

Served as Assistant Manager, acting as the Point of Contact (POC) for my department, handling escalations and guiding the team through complex cases. Managed customer queries and claims related to home appliances for the US-based SquareTrade (Allstate) campaign. Diagnosed technical, mechanical, and physical issues in appliances and provided accurate solutions to customers. Delivered professional support and guidance throughout the claims process, ensuring high satisfaction and retention.