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$
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I will be your virtual assistant for customer support and data entry
Experienced Customer support, Virtual assistant and Social Media handler
Reliable Customer Support & Virtual Assistant with experience across US brands: Motive, SquareTrade (Allstate), Rocket Money, and Careem. Skilled in customer communication, CRM management, and organiz...
About this Gig
Hi, I'm Raheem. I bring hands-on customer support and virtual assistant experience working with US and international brands, including Motive, SquareTrade (Allstate), Rocket Money, and Careem.
I help business owners and busy professionals stay on top of customer communication, admin tasks, and day-to-day operations, so you can focus on growing your business instead of your inbox.
What I offer:
- Email support and query handling
- Social media replies and engagement
- Live chat support
- Phone support
- CRM management (Salesforce, Okta)
- Data entry and admin tasks
- Summary reporting
- Knowledge base maintenance
I also hold a Bachelor's degree in Accounting & Finance, which gives me an added edge in bookkeeping, financial record-keeping, and detail-oriented reporting if your business needs support there too.
I'm reliable, responsive, and committed to clear communication. Whether you need a few hours a week or full daily coverage, I'll treat your business like my own.
Let's talk about what you need; I'm happy to tailor a package that fits your business.
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
•
Salesforce
•
Liveagent
Knowledge base software:
Document 360
•
Confluence
FAQ
What are your working hours?
I'm based in Pakistan (PKT) and can work flexible hours to overlap with US/UK/EU business hours. Let me know your timezone and I'll adjust my schedule to match your needs.
What tools do you use for support and CRM?
I'm experienced with Salesforce, Okta, and standard email/chat platforms. If your business uses a specific tool, let me know before we start and I'll get up to speed quickly.
Do you offer bookkeeping or financial support alongside customer service?
Yes. I hold a Bachelor's degree in Accounting & Finance, so I can also assist with basic bookkeeping, expense tracking, and financial reporting alongside your support tasks
How do we get started?
Message me with a brief overview of your business and what you need help with. I'll confirm the right package and requirements before we begin.
Can I request a custom package?
Absolutely. If your needs don't fit neatly into Basic, Standard, or Premium, message me and I'll put together a custom offer.
What happens if I need more hours than my package includes?
You can add extra hours through the "Additional Hours" gig extra, or we can discuss upgrading to a higher tier.
