r
rahim7186

Rahim Rajpari

@rahim7186

Customer Retention and Sales Dashboard Expert

India
English, Hindi, Gujarati
About me
I help businesses cut customer churn and boost sales through data-driven dashboards, retention frameworks, and sales scripts. Managed customer service & sales training for 50,000+ subscribers at an ISP/telecom company. I build: - Customer health scoring (Red/Amber/Green risk models) - Churn prevention dashboards - Sales scripts & objection-handling guides - Cost-to-profit center strategy frameworks Fast, clean, professional deliverables based on methods that actually reduced churn and grew revenue — not generic templates. Need a retention dashboard or sales script? Message me to start.... Read more

Skills

r
rahim7186
Rahim Rajpari
Offline • 
Average response time: 1 hour

See my services

Data Analytics Consultation
I will create a customer health score and churn risk dashboard
From$20 / projectMore details
Data Dashboards
I will build a KPI dashboard and data visualization report
From$25 / projectMore details

Portfolio

Work experience

Explico_

Head of Department

Explico • Full-time

Jul 2025 - Present • 1 yr

Customer Service & Sales Strategy Manager — Ethernet Xpress (ISP, Goa, India) Managed customer service operations and sales training for a subscriber base of 50,000+ across broadband/ISP services. Key highlights: - Built a Customer Health Score model (Red/Amber/Green segmentation) to flag at-risk subscribers before they churned - Designed a 5-stage churn intervention framework, reducing preventable cancellations through proactive lifecycle touchpoints - Created bilingual (English/Hindi) tele-caller sales scripts and objection-handling playbooks for a market expansion launch - Led a cost-centre-to-profit-centre transformation strategy, turning customer service from an overhead function into a revenue driver - Built executive-level dashboards and reporting (PPTX/Sheets) used for leadership decision-making - Ran subscriber churn analysis across product tiers and regions, identifying key drivers behind short-tenure cancellations This hands-on, real-world experience is the foundation of every dashboard, script, and strategy framework I deliver as a freelancer.