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rahulsaxena4129

Rahul K

@rahulsaxena4129

Operations and Customer Success Professional

India
English
About me
I am an adaptable operations and customer success professional with nearly 13 years of experience. I have a proven track record of leading a 40-person team and successfully launching five pilot projects. My strengths lie in cross-functional collaboration, organizing complex workflows, and finding practical solutions to business challenges.... Read more

Skills

r
rahulsaxena4129
Rahul K
Offline • 

See my services

Customer Support
I will be a great customer service with more 12 years of experience
From$10 / projectMore details

Work experience

BT

Customer support advisor

BT • Full-time

Mar 2017 - Feb 2026 • 8 yrs 11 mos

I have total 9 years of experience at BT group as customer service advisor where I used to address customer queries through live chat, ticketing system and e-mail with high cSat and FCR. I have been a key team member of more than five pilot projects at BT and all are running successfully without any impact on business. I have coached new hires, contributed in the transition in tool changes have helped improve the process efficiency identifying the bottlenecks.