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rajtiwari5

Raj Tiwari

@rajtiwari5

Expert IT Support and Helpdesk for Cloud Networks Security and Remote Assistance

India
English, Hindi
About me
With 11 years of experience in IT Support & Helpdesk, I provide fast, reliable, and professional technical assistance to keep your systems running smoothly. From user account management, network troubleshooting, cloud services, hardware/software support, to security configurations and remote assistance, I deliver solutions that are efficient, consistent, and tailored to your needs. Let’s make IT simple, seamless, and stress-free for your business—order now and get expert support you can trust!... Read more

Skills

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rajtiwari5
Raj Tiwari
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will provide professional IT support, network and system services
From$15 / projectMore details

Work experience

Technical Service Specialist

Sparecode Consultings • Full-time

Oct 2020 - Present • 5 yrs 7 mos

Worked as an IT and Infrastructure Support professional, managing global users with a focus on clients from the US. Responsibilities included Azure, Active Directory (AD), Azure Active Directory (AAD), Exchange Server, and Microsoft 365 services, providing multi-platform support for desktops, laptops, and Mac systems. Provided VPN support, Entra ID configuration, and maintained secure access for all users. Successfully planned and executed projects on Prime servers, including creation, deployment, and in-house server configuration. Configured organizational units (OUs), user accounts, distribution groups, and complete IT infrastructure to ensure smooth enterprise operations. Managed VIP and delegated users, implemented conditional access policies, and configured 2FA, Duo for secure authentication. Delivered helpdesk support, hardware and software troubleshooting, ticket management via Jira, and infrastructure maintenance. Provided server support, deployment of enterprise applications, M365 tool management, and end-to-end technical support for globally distributed users. Coordinated with cross-functional teams for solution deployment, system upgrades, and infrastructure integrity, ensuring high service quality, operational efficiency, and business continuity.