Ralph M

System Analyst

Layer3 • Full-time

Apr 2026 - Present • 4 mos

- Provide remote (online) and onsite technical support to end-users for hardware, software, and network issues - Diagnose and troubleshoot system errors, application problems, and connectivity issues - Install, configure, and maintain computer systems, peripherals, and software applications - Assist users with system access, account setup, password resets, and IT service requests - Escalate complex technical issues to higher-level support or development teams when needed - Monitor system performance and ensure IT services are running efficiently and securely - Conduct onsite inspections, repairs, and preventive maintenance of IT equipment

Professional Freelancer

Upwork • Freelance

Sep 2025 - Present • 11 mos

-Virtual assistance: email management, scheduling, project coordination, and administrative tasks -Social media and content management: creating posts, formatting, and scheduling on platforms like Instagram, -Substack, and Canva -Website support: WordPress updates, content uploading, and basic website maintenance -Data entry and management: accurate database and CRM updates -IT support and app testing: troubleshooting, reporting issues, and ensuring smooth digital operations

Computer Programmer

Department of Education • Full-time

Jun 2015 - Jan 2026 • 10 yrs 7 mos

- Developed and maintained web applications using HTML, PHP, and database technologies - Managed website updates, content publishing, and digital platforms - Provided technical support for users and organizational systems - Assisted with infrastructure improvements and technology projects - Supported online events, livestreaming, and digital communication initiatives