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rambo__95

Ahmed Ammar

@rambo__95

Senior QA Analyst

Egypt
English, Arabic
About me
I am a results-driven call center professional with over 8 years of experience in customer service, Quality Assurance, Fraud Analysis, and Team Leadership. I have a proven ability to enhance team performance, monitor quality standards, and ensure KPIs achievement.... Read more

Skills

r
rambo__95
Ahmed Ammar
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your expert customer support agent
From$10 / projectMore details

Work experience

IGT

SME

IGT • Full-time

Mar 2025 - Apr 2026 • 1 yr 1 mo

- Chat monitoring and evaluation. - Reporting and performance analysis.

Platform

Senior QA Analyst

Platform • Full-time

Jun 2022 - Mar 2025 • 2 yrs 9 mos

- Monitored and evaluated agent performance. - Ensured compliance with quality standards. - Improved team KPIs and service quality.

Etisalat

QA Analyst

Etisalat • Full-time

Mar 2019 - May 2021 • 2 yrs 2 mos

- Call monitoring and evaluation. - Reporting and performance analysis.