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ramizapaia

Ramiro Zapaia

@ramizapaia

Data Analyst, BI and AI Automation Specialist

Argentina
Spanish, English
About me
Hi! I'm Ramiro, a data analyst with 2+ years in banking/BI, plus hands-on AI automation experience. Data & BI: Power BI dashboards, DAX, data modeling, forecasting, SQL (Teradata, Snowflake), ETL, ad hoc analysis AI Automation: multi-agent AI pipelines, LLM integration (Claude, OpenAI), workflow automation, API integrations I built and run a fully autonomous multi-agent AI pipeline in daily production: youtube.com/@OldiesTango Fluent in English and Spanish. Let's talk!... Read more

Skills

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ramizapaia
Ramiro Zapaia
Offline • 

See my services

Data ETLs
I will clean, structure and automate your sql data pipeline
From$50 / projectMore details
Reports
I will build a power bi dashboard for your business
From$60 / projectMore details

Portfolio

Work experience

Banco_Galicia

Banco Galicia

Full-time • 2 yrs 6 mos

Data Analyst

Jun 2023 - Jan 2025 • 1 yr 7 mos

• Built and maintained Power BI dashboards (DAX, data modeling) for 700+ agents across digital and phone service channels • Developed forecasting models (queue theory) for 24/7 staffing, replacing manual headcount planning • Led ETL pipelines across Teradata and Snowflake; delivered ad-hoc analyses for senior leadership • Ran A/B tests during a channel migration, improving CSAT vs. the previous baseline

Customer Service Officer

Jun 2022 - May 2023 • 11 mos

• Built a real-time tracker for satisfaction KPIs (previously available only end-of-day), adopted across teams and 350+ agents • This tool directly led to my transition into the Data Analyst role

Freelancer.com

Data Analyst Intern

Freelancer.com • Part-time

Nov 2021 - Jun 2022 • 7 mos

Banco Galicia — Data Analyst Jul 2023 – Feb 2025 · Buenos Aires, Argentina · Change Management & Continuous Improvement team • Built and maintained Power BI dashboards (DAX, data modeling) for 700+ agents across digital and phone service channels • Developed forecasting models (queue theory) for 24/7 staffing, replacing manual headcount planning • Led ETL pipelines across Teradata and Snowflake; delivered ad-hoc analyses for senior leadership • Ran A/B tests during a channel migration, improving CSAT vs. the previous baseline Banco Galicia — Customer Service Officer Jul 2022 – Jul 2023 · Buenos Aires, Argentina • Built a real-time tracker for satisfaction KPIs (previously available only end-of-day), adopted across teams and 350+ agents • This tool directly led to my transition into the Data Analyst role