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Ramzi Alamrat
@ramzialamrat
Guest Communications
Qatar
English, Arabic
About me
I am Ramzi, a local from Petra, I am a motivated and detail-oriented freelancer with experience in communication, customer service, and digital skills. I enjoy working with people from different backgrounds and always aim to deliver high-quality work with accuracy and professionalism.
I am passionate about learning new skills, improving my performance, and helping clients achieve their goals efficiently. I am reliable, responsible, and committed to delivering work on time.
My focus is always on providing value, clear communication, and ensuring client satisfaction in every project I take on.
Skills
Ramzi Alamrat
Offline •
Average response time: 3 hours
See my services
Digital Marketing
I will plan your trip to petra and jordan with a local expert guide
Translation
I will translate arabic to english and english to arabic manually and professionally
Work experience
Guest Communications and F&B Reservations Agent
Marriott International • Full-time
Jul 2025 - Feb 2026 • 7 mos
Handle all guest communication channels, including phone calls, emails, WhatsApp, and internal service requests, ensuring prompt, accurate, and personalized responses aligned with Marriott luxury standards. Manage F&B reservations for multiple dining outlets, optimizing table allocation, coordinating special requests, and ensuring a seamless flow of operations between the restaurants and service teams. Maintain detailed and updated guest profiles in Opera PMS, capturing preferences, feedback, and important notes to enhance future stays and loyalty recognition for Marriott Bonvoy members. Collaborate closely with Front Office, Concierge, F&B, Housekeeping, and Sales to ensure smooth cross-department coordination and an elevated guest experience. Support service recovery by addressing guest concerns professionally, offering solutions, and ensuring follow-up until full satisfaction is achieved. Promote resort dining offers, special events, and signature experiences to drive revenue and elevate the guest journey. Uphold Luxury Collection brand standards in every interaction, ensuring communication is clear, warm, anticipatory, and culturally sensitive. Track daily tasks and communication logs, ensuring timely completion and consistent alignment with operational guidelines and partner department instructions.
Cluster Reservations Agent
Steigenberger • Full-time
Dec 2024 - Jun 2025 • 6 mos
Managed hotel reservations through multiple channels, ensuring accuracy and brand compliance. Maximized room revenue through effective upselling techniques and strong conversion skills. Maintained professional relationships with guests, corporate clients, and travel agencies. Collaborated with Front Office, Sales, and other departments to streamline operations and enhance guest satisfaction. Utilized reservation systems and market analysis to support occupancy and revenue optimization while delivering high service standards.
