r
ranashan929

M Zeeshan

@ranashan929

Shopify Expert

Pakistan
English, Urdu
About me
I am a professional, reliable, and detail-oriented Customer Support Specialist, Virtual Assistant, and Shopify Expert with 5+ years of experience supporting e-commerce and service-based businesses. I specialize in customer communication, order management, email-based support, and administrative operations.... Read more

Skills

r
ranashan929
M Zeeshan
Offline • 

See my services

Customer Support
I will handle customer support via email and chat professionally
From$20 / projectMore details

Portfolio

Work experience

Customer Support Specialist (E-commerce & After-Sales Support)

Smedia Ventures • Freelance

Feb 2021 - Jun 2023 • 2 yrs 4 mos

Handled customer support via email and messaging platforms for Shopify and Etsy stores Responded to customer inquiries regarding orders, shipping, delivery, refunds, and returns Managed order-related issues, including address corrections, reshipments, and delivery follow-ups Provided calm, professional, and solution-oriented communication to customers Escalated complex or high-risk cases when required and followed company policies strictly Maintained accurate customer records and internal notes using spreadsheets and support tools Supported backend operations in Shopify, including order and customer management