Browse categories
Explore
Fiverr Pro
English
$
USD
Looks Like This Service Is On Hold
I will automate excel reports and dashboards
Rusiru
About this gig
Are you spending hours manually updating Excel reports for your call center or WFM team?
I help teams automate Excel reports and dashboards to save time, reduce errors, and improve decision-making.
Im an Excel Automation Specialist & Call Center Data Analyst with 2+ years of real contact center experience.
What I can do:
- Automate Excel reports (daily / weekly / monthly)
- Create KPI dashboards (AHT, SL, AOF, Occupancy, Shrinkage)
- Build WFM & call center performance reports
- Clean and structure CMS / Verint / Contact Analyzer data
- Create custom Excel tools using formulas or VBA
Accurate automation
Clean, professional Excel files
On-time delivery
100% data confidentiality
Please message me before ordering to confirm scope.
Let's make Excel do the hard work for you
Get to know Rusiru
Rusiru
Workforce Management and Excel Automation Specialist
- FromSri Lanka
- Member sinceJan 2022
Languages
English, Sinhala
Hi, I'm Rusiru – 2+ yrs real call center WFM experience. I automate Excel reports to save time & reduce errors.
Specialize in:
VBA macros + advanced formulas (no add-ins)
KPI dashboards: AHT, SL, Occupancy, Shrinkage
Data cleaning & large dataset handling
PDF to Excel conversion
Custom tools & calculators
Why me?
✅ Industry know-how from live ops
✅ Clean, documented files
✅ Fast + unlimited revisions
✅ Confidential & quick replies
Message me your file – free quick review & suggestions! Let's automate smarter 🚀
My Portfolio
FAQ
Can you work with call center or WFM data?
Yes. I have hands-on experience with call center KPIs and WFM reports using CMS, Verint, and Contact Analyzer data.
Do you use add-ins or external tools?
No. All automation is done using native Excel formulas or VBA.
Can you customize dashboards for our KPIs?
Absolutely. Dashboards are fully customized based on your KPIs and reporting needs.
Is my data secure?
Yes. Your data is kept 100% confidential and never shared.
What counts as a revision?
Revisions apply only to the agreed scope. New dashboards, KPIs, or logic are considered extras.
Should I contact you before ordering?
Yes. Messaging first helps confirm scope, pricing, and delivery time.
