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raul_duke

Rick Alvarez

@raul_duke

AI Voice and Chat Agents, API Integrations and MCP Servers

United States
English, Spanish
About me
Clearly scoped work, documented handoff, and practical systems that fit your business. I'm an AI engineer and independent software developer based in Chicago. I connect AI voice and chat agents to business tools through APIs, webhooks, and custom MCP servers. My experience includes Retell, Autotask, Microsoft Graph, Teams, TypeScript, and backend automation. I build useful workflows, troubleshoot broken integrations, and handle deployment, testing, and failure recovery. Small connections and larger systems are scoped to fit the job.... Read more

Skills

r
raul_duke
Rick Alvarez
Offline • 
Average response time: 1 hour

See my services

AI Integrations
I will connect your ai voice or chat agent to apis and business tools
From$100 / projectMore details
AI Implementation & Deployment
I will set up create and manage openclaw or genspark ai agents
From$75 / projectMore details

Portfolio

Work experience

Layer_7 Systems

AI Solutions Engineer

Layer 7 Systems

Sep 2025 - Present • 1 yr

Built and operated a TypeScript MCP service connecting Retell voice agents with Autotask, Microsoft Graph and Teams for service-desk intake, ticket actions and technician routing. Implemented caller identification, authorization checks, post-call workflows and human fallback. Built a React operations dashboard, automated regression checks and Docker/GitHub Actions deployment workflows. Troubleshot production APIs, duplicate tickets, transfers and failure recovery.