
Ravi Patidar
IT Support Specialist for Computer Hardware Networking and Remote Support
Skills

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Work experience
Remote Support
One Solution Servicess • Full-time
Oct 2022 - Feb 2026 • 3 yrs 4 mos
I worked as an IT Support Technician at One Solution Services where I gained practical experience in computer hardware, networking, and IT infrastructure maintenance. My main responsibility was to provide technical support to businesses and individuals by diagnosing and solving hardware and software related issues. I have hands-on experience in installing and configuring operating systems such as Windows, setting up drivers, and optimizing system performance to ensure smooth and efficient operation. During my work, I regularly handled troubleshooting for desktops, laptops, and printers. I assisted clients in resolving issues related to slow systems, hardware failures, software errors, and network connectivity problems. I also performed hardware upgrades such as RAM installation, hard disk replacement, SSD upgrades, and motherboard troubleshooting. In addition, I have experience in installing and configuring printers and resolving printing and connectivity problems in office environments. Another important part of my role was networking support. I helped in setting up small office networks including router configuration, LAN cable setup, IP configuration, and internet troubleshooting. I also worked on maintaining stable and secure network connections for offices and institutions. Apart from computer systems, I also worked with CCTV surveillance systems and biometric punching machines. My responsibilities included installing CCTV cameras, configuring DVR/NVR systems, setting up remote viewing, and maintaining surveillance systems. I also handled installation and support for biometric attendance machines including configuration, troubleshooting, and user management. I regularly provided on-site and remote technical support to clients, ensuring quick problem resolution and minimal downtime for their businesses. My focus has always been on providing reliable, efficient, and professional IT support services. Through my experience, I developed strong problem-solving s