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Ravi Singh
@ravi_sngh
SEO writer and AI chatbot developer
India
English, Hindi
About me
I write product reviews and buying guides that readers actually finish and act on.
I spent 6+ years in customer operations for Stripe and Dell, leading support teams and answering thousands of customer questions. I know what makes buyers hesitate and what makes them commit.
Strongest in tech and gadgets, thanks to my Dell support background.
What you get:
- Original, well-researched writing
- Honest pros and cons that build trust
- SEO-friendly structure (headings, FAQs, meta description)
- On-time delivery and revisions until you're happy
Send me your product link. I reply fast.
Skills
Ravi Singh
Offline •
Average response time: 1 hour
See my services
SEO Writing
I will write honest SEO product reviews that turn readers into buyers
AI Chatbot Development
I will build an ai support chatbot with voice and lead capture for your website
Work experience
Team Leader - Customer Operations (Stripe account)
WNS Global Services • Full-time
Oct 2023 - Aug 2026 • 2 yrs 10 mos
Led email, chat and inbound voice support for Stripe's payment users, managing teams of 5-11 agents. Key results: - Kept team CSAT 10-15 points above the floor benchmark for 12 straight months - Launched a new inbound pilot and brought 63.6% of the team to target within 8 weeks - Coached agents from 40% CSAT to consistent 100% weekly scores - Grew monthly case output from 610 to 972 while keeping quality on track - Won Best Operations Leader Award (2024) What this means for you: I spent years reading exactly what customers ask, what confuses them and what makes them trust a product. I bring that into every review and buying guide I write.
Case Manager - Technical Support (Dell)
Concentrix • Full-time
Nov 2020 - Sep 2023 • 2 yrs 10 mos
Started on phone and email tech support for Dell laptops, desktops and software, then moved up to handling escalated cases. - Single point of contact for high-priority customer cases - Worked with engineering and product teams to fix complex issues - Kept strict SLAs and cut repeat contacts with clear follow-ups Why it matters for your reviews: I know tech products inside out, and I know what goes wrong after people buy them.
Bar Team Leader (Radisson Blu)
Radisson Hotels • Full-time
Feb 2016 - Apr 2020 • 4 yrs 2 mos
Led and scheduled a team of bartenders and hospitality staff at a busy 5-star hotel. Kept guest satisfaction high through smooth operations and premium service.
