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ravika807

ravika807

Indonesia
English, Indonesian
About me
I provide reliable support in data entry, customer service, and social media management. I help businesses stay organized, respond to customers professionally, and maintain a strong online presence. Thank you for your time and consideration. I look forward to the opportunity to work with you and support your success.... Read more

Skills

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ravika807
ravika807
Offline • 
Average response time: 1 hour

See my services

Data Typing
I will do data entry job
From$20 / projectMore details
Business
I will design your custom instagram canva templates
From$180 / projectMore details

Portfolio

Work experience

Customer Success (Remote)

Online Shopping Store

May 2023 - Present • 3 yrs

Manage 50+ daily customer service inquiries across Shopee, Lazada, Carousell, and TikTok Shop Perform order processing, returns, and refund management with accurate documentation Maintain 100% accurate customer records and update internal tracking sheets Escalate cases through CRM systems and coordinate with internal teams Support daily e-commerce operations and administrative processes Ensure timely responses to improve customer satisfaction and retention