r
raylab_

Rayla B

@raylab_

Virtual Assistant

United States
English
About me
I am an experienced customer service professional with over 8 years of expertise across in-person, phone, email, and chat platforms. I specialize in technical support, de-escalation of high-intensity situations, and enhancing the overall customer experience through problem-solving and adaptability. I can assist growing businesses in staying organized and manage daily tasks efficiently.... Read more

Skills

r
raylab_
Rayla B
Offline • 
Average response time: 5 hours

See my services

General Assistance
I will be your customer support professional
From$15 / projectMore details
Personal Growth & Hobbies
I will be your virtual assistant
From$15 / projectMore details

Work experience

Apple

Technical support/ Customer Service

Apple

Jan 2019 - Present • 7 yrs 10 mos

Assisted customers by determining needs and tracking packages. Provided customer service, de-escalated issues, and trained new employees. Responsible for data entry, taking payments, resolutions, and technical troubleshooting in a remote environment.