I will provide professional email chat and shopify customer support
Professional Customer Support Agent and Email Manager
About this Gig
I am a professional customer service representative specializing in customer support for e-commerce (Shopify, Amazon) and SaaS brands. I help lower your response times and boost satisfaction.
Services Offered:
- Email Support: Quick, empathetic helpdesk management.
- Live Chat Support: Real-time chat to boost store conversions.
- Shopify Support: Easy handling of refunds, returns, and order tracking.
- Social Media: Managing customer DMs/comments on IG & FB.
Tools I Use:
Zendesk | Gorgias | Freshdesk | Shopify | Slack
Why Choose Me?
- US/UK Demographics: Clear, professional, error-free communication.
- Fast Learner: I adapt to your SOPs or brand voice in 24 hours.
- KPI Focused: Dedicated to high CSAT scores.
Note: Inbound digital support only. No cold calling or outbound phone sales.
Let's scale your business! Please message me before ordering to discuss your ticket volume and timezone.
FAQ
Do I need to provide you with access to my Zendesk or Zoho account?
Yes. You can securely add me as an agent/staff member inside your Zendesk, Zoho, or Shopify dashboard using my email address. Never share your master password.
Can you handle custom schedules or weekend support coverage?
Absolutely. I can accommodate specific time zones and weekend shifts. Please send me a message with your target hours to create a custom offer.
What marketplaces and e-commerce platforms do you support?
I am highly experienced with Shopify, Amazon, eBay, Walmart, and WooCommerce ecosystem platforms.
