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red10182425

James B.

@red10182425

Professional Sales and Marketing Communications Coach

Philippines
English
About me
With 17 years of experience in sales, communication, and business development, I help businesses improve conversations, increase conversions, and strengthen customer retention. I specialize in sales scripts, objection handling, rebuttal strategies, AI-powered content, and persuasive business communication. As founder of RED Online Institution, I create practical, high-impact communication systems that turn inquiries into paying clients while helping businesses grow with confidence, professionalism, and stronger customer engagement.... Read more

Skills

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red10182425
James B.
Offline • 
Average response time: 1 hour

See my services

Strategy & Planning
I will create objection handling scripts to help close more sales
From$250 / projectMore details

Portfolio

Work experience

Virgin_Media O2

B2B Renewals and Retentions Specialist

Virgin Media O2 • Full-time

Dec 2023 - Present • 2 yrs 5 mos

- Highest point of escalation to decide what kind of remedy should subscribers get. - Communicatee's with Virgin Media O2's Internal Clients to fulfill remedies given to subscribers. - Handles calls about phone service contract renewals, upgrades and cancellations. - Able and Capable of saving the customer from cancelling thru retention and do suggestive selling for alternate options for the subscription. - Responsible on processing necessary documents / supporting papers towards B2B consumer remedy. - Responsible on pitching and selling Virgin Media O2's Products and Services aligned to UK's Financial Conduct Authority and Data Privacy Act.

Samsung

Tier 3 Case Manager - Voice of Customer (VOC) Samsung Electronics Australia (SEAU)

Samsung • Full-time

May 2024 - Dec 2024 • 7 mos

- Highest point of escalation to decide what kind of remedy should a customer get. - Communicates with Samsung's Internal Clients to fulfill remedies given to consumers. - Handles remedy cases such as Repair, Refund, Exchange, Store Credit or Gift Card processes. - Responsible on processing necessary documents / supporting papers towards consumer remedy.

AT&T

AT&T US Wireless Telco Mobility Sales and Services Representative

AT&T • Full-time

Aug 2021 - May 2022 • 9 mos

- Handling calls both inbound and outbound concerning wireless services such as network services, area coverages, billing and collections, account changes, etc. - Handling calls about order statuses, whether for upgrade or trade in of mobile devices, returns and exchanges. - Do upselling of AT&T Wireless Telco's mobile products and services.