I will write technical documentation, sops, and kb articles

I help IT teams, SaaS companies, and small businesses turn technical processes into clear, easy-to-follow documentation, the kind your team can actually use without extra explanation.

As a working IT support engineer with a background in web design, I understand both the technical side of what I'm documenting and how to explain it simply to someone without deep expertise. That combination means the docs I write are accurate and genuinely usable, not just technically correct.

What I can help with:

• Knowledge base (KB) articles
• Standard Operating Procedures (SOPs)
• How-to guides and troubleshooting docs
• Internal onboarding/process documentation
• Cleaning up and reformatting messy existing docs

I write in Markdown by default (easy to publish anywhere) but can also deliver in Word, Google Docs, or plain text, whatever fits your workflow.

Let's turn your team's tribal knowledge into documentation that actually gets used.