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Ronnel D
@rehjotaku
Technical Virtual Assistant
Philippines
English, Tagalog
About me
I am a Technical Virtual Assistant and IT Support professional with 19+ years of experience helping businesses solve technical problems. My background covers ISP and telecom support, networking, and back-office operations. I specialize in technical documentation, CRM maintenance, and AI-assisted digital tasks to keep day-to-day work moving efficiently.
Skills
Ronnel D
Offline •
See my services
Technical Support
I will troubleshoot your computer, wifi, router, network, or IT issue
Portfolio
Work experience
Technical Support Specialist
Alorica • Full-time
Feb 2007 - Jun 2016 • 9 yrs 4 mos
Delivered Level 1 and Level 2 technical support for D-Link networking devices including routers, switches, and IP cameras. Diagnosed complex networking issues such as WiFi connectivity and firmware updates. Also provided dedicated hardware and software support for Gateway and eMachines PCs, covering OS errors, driver updates, and device configuration for North American customers.
