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reina
@reinanagafuji
Your Professional Japanese Partner
Japan
Japanese, English
About me
Hi! I'm Reina, based in Tokyo, Japan.
Having lived in the US for four years, I bridge the gap between Western and Japanese cultures seamlessly. I deliver the high-end hospitality and meticulous precision mastered through my career in the aviation and medical sectors.
Background:
International Ground Staff, Major Japanese Airline (4.5 years): Specialist in high-level etiquette and managing complex passenger inquiries.
Medical Administration (3 years): Expert in high-level coordination and handling sensitive information at a Tokyo-based clinic.
Hobbies: Travel (Finding hidden gems), Yoga
Skills
reina
Offline •
Average response time: 1 hour
See my services
Customer Support
I will make professional phone calls in japan for you
General Assistance
I will be your japanese virtual assistant for admin and support
Portfolio
Work experience
In-house designer
Bansei Ayurveda • Full-time
Jan 2026 - Present • 4 mos
・Created Japanese banners, Instagram posts, and other marketing materials. ・Designed content tailored to Japanese audiences for social media and advertising. ・Combined creativity with marketing knowledge to produce clear, attractive, and effective visuals.
medical administration
Tokyo Business Clinic • Full-time
Aug 2022 - May 2025 • 2 yrs 9 mos
・Supported foreign patients with scheduling, communication, and follow-up. ・Ensured clear, friendly, and professional interactions in English and Japanese. ・Built trust with international clients through accurate and culturally sensitive communication.
airline ground crew
ANA • Full-time
Apr 2018 - Aug 2022 • 4 yrs 4 mos
・Assisted international passengers with check-in, boarding, and inquiries. ・Provided polite, professional, and culturally appropriate support in English and Japanese. ・Developed strong communication and problem-solving skills for customer service.
