I will build a zendesk support analytics dashboard with clear insights

R
rellatech
R
rellatech
Valentina A
build a zendesk support analytics dashboard with clear insights
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build a zendesk support analytics dashboard with clear insights

About this gig

You will receive a clear Zendesk Explore dashboard that turns support activity into an operational story. I report ticket demand, solved and unsolved volume, backlog, first response and resolution performance, one-touch resolution, reopened tickets, SLA compliance, agent workload and customer satisfaction where the data supports them. Metrics are interpreted together so volume alone is not used to judge performance. I configure filters, validate calculations and provide practical findings and recommended actions.

  • Tool

    • Other

  • Chart type

    • Comparison
    • Distribution
    • Overtime
    • Relationship
    • User interaction
    • KPI
    • Insights

Get to know Valentina A

Valentina A

Executive Operations Manager, CRM Automation and Reporting

  • FromCanada
  • Member sinceNov 2024
  • Avg. response time1 hour

  • Languages

    English
I help founders and growing teams run smoother by taking ownership of executive support, business operations, CRM systems, workflow automation and reporting. I am a Top Rated Upwork professional with 9 years of operations and technical support experience, $10K+ earned and 19 completed jobs. My work includes executive coordination, CRM setup and cleanup, Zapier and Make automation, SOPs, KPI reporting, Excel, Power BI and Streamlit dashboards, client onboarding, pipeline tracking and technical troubleshooting. I hold an MBA and support organizations across Canada and internationally.

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