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Maurine N
@resprout_njoki
Level 1
Business Operations and System Analyst
Kenya
Swahili, English
About me
I design and build custom automated systems that save businesses time and money.
With 7+ years of experience in business operations, IT & client experience, I bring efficiency to businesses and teams.
I deliver:
☑️Workflow strategy and mapping
☑️Smart booking & scheduling systems
☑️Custom client & CRM systems
☑️Educational systems
☑️Project & operational systems
☑️Tool Integrations & automations
☑️Process optimization
Using industry-leading tools, I design systems that are intuitive, scalable & aligned with your organisational goals.
Let’s talk about your vision. Send me a message.
Skills
Maurine N
$15/hour
Offline •
Average response time: 1 hour
See my services
CRM Management
I will set up full client booking system, calendly, acuity, zapier
CRM Management
I will set up booking systems dubsado, paperbell, calendly and more
Want to work on an hourly basis?
Tell Maurine N what you need.
$15
/
hourPortfolio
Work experience
Business Operations and System Analyst
Freelance • Freelance
Aug 2022 - Present • 3 yrs 9 mos
Successfully delivered 30+ multi-phase operational projects end-to-end for global clients, consistently meeting on-time project deliveries. Analysed, built, and redesigned core workflows, achieving an average of 35% productivity increase for client teams through introducing clean processes and bottleneck removal. Implemented efficient SaaS tools and systems, driving 30%+ user adoption within the first 60–90 days with setup, training, and launch support. Built KPI dashboards and executive reporting frameworks using Tableau, Excel, and SQL, enabling faster data-driven decisions and improved visibility. Created and documented Standard Operating Procedures (SOPs), including step-by-step guides, checklists, and automation flows (using Zapier), reducing onboarding time and ensuring consistent operations.
6 Reviews
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Rating Breakdown
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- Quality of delivery
- Value of delivery
1-5 out of 6 Reviews
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allison_books
Repeat Client
United States
Working with Maurine is always exceptional. She is my go-to resource!
Helpful?
ms_elny
Hungary
After working with several freelances, Maurine stands out. She treated my project like her own. She proactively built my Dubsado client journey and scheduling system with precision. It's very easy to use, intuitive and it's exactly what i needed. I highly recommend her to anyone whose goal is to grow their business.
Helpful?
dena_bolsius
Netherlands
Maurine is very professional and clear in communication. She delivers what you ask her and I was very happy working with her!
Helpful?
allison_books
Repeat Client
United States
Maurine always over delivers like any business partner would. She’s extremely thoughtful and strategic and I’m so grateful that I found her.
Helpful?
allison_books
Repeat Client
United States
Helpful?
