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reyncapulong

Reynalyn C.

@reyncapulong

Business Support and Marketing VA

Philippines
English
About me
Detail-oriented Business Support Virtual Assistant with experience providing administrative, operational, and client support. Skilled in calendar and schedule management, email correspondence, data entry, document management, and business process coordination. Proficient in handling multiple tasks while maintaining accuracy, efficiency, and professionalism. Strong background in supporting day-to-day business operations, managing records, and ensuring timely completion of tasks. Recognized for excellent communication skills, reliability, and a proactive approach to problem-solving.... Read more

Skills

r
reyncapulong
Reynalyn C.
Offline • 
Average response time: 1 hour

See my services

Research Assistant
I will provide professional virtual assistant services
From$50 / projectMore details

Portfolio

Work experience

Clark_Outsourcing

Business Support And Marketing VA

Clark Outsourcing • Full-time

Jul 2024 - Jun 2026 • 1 yr 11 mos

Processed payroll and addressed employee payroll-related inquiries. Maintained and updated employee records, ensuring accuracy and compliance. Responded to caregiver inquiries regarding schedules, payroll, onboarding, and employment concerns. Performed Real-Time Analyst (RTA) duties by monitoring staffing levels, schedules, and workforce performance. Conducted candidate interviews and assisted throughout the recruitment and onboarding process. Managed applicant documentation and application workflows. Monitored and managed shared email inboxes, ensuring timely responses and follow-ups. Assisted with referral calls and coordinated communication between clients, caregivers, and internal teams. Scheduled caregivers, client assessments, and prospective client consultations. Managed client calendars and coordinated appointments to ensure efficient scheduling and service delivery. Performed clinical audit support by reviewing records and documentation for compliance and accuracy. Tracked projects, monitored deadlines, and provided status updates to management. Scheduled applicant appointments using PreIntent and other scheduling platforms. Monitored inbound and outbound calls to maintain service quality and operational standards. Created and maintained training websites and online resources for employee education and development. Assisted with marketing initiatives through social media management, outbound calling campaigns, and community outreach. Utilized CRM, scheduling, and workforce management systems to maintain accurate records and reporting. Collaborated with recruitment, operations, payroll, and clinical teams to support organizational goals.