Browse categories
Explore
Fiverr Pro
English
$
USD
Rian B
@rian_benard
Customer Support Specialist ,Ecommerce, Email and Live Chat
Kenya
English
About me
Customer support specialist for e-commerce and online brands. I handle email and live chat with excellent written English: order tracking, returns, refunds, complaints and follow-ups, all resolved professionally and accurately. I currently support students at The Black Business School (Dr. Boyce Watkins), managing high-volume email support across enrollment, refunds, account management and memberships. Reliable, detail-oriented and quick to learn new help desk tools. Also available for data entry and admin support.
Skills
Rian B
Offline •
See my services
Messaging & Emailing
I will be your reliable virtual assistant for email and admin support
Data Entry
I will help in data entry jobs and virtual assistant tasks
Work experience
Customer Service Representative
Black Business School • Part-time
Aug 2022 - Present • 4 yrs 1 mo
I handle student support for an online education company offering financial literacy and investing courses. I write and send customer-facing email responses and manage support tickets covering enrollment, course access, account management, refunds and membership inquiries. I also work with teammates and contribute updates in internal team meetings.
38 Reviews
| (35) | ||
| (0) | ||
| (1) | ||
| (1) | ||
| (1) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 38 Reviews
Sort By
Most relevant
elisabeth_bos
Netherlands
I would 200% recommend working with Rian. She's very reliable, intelligent and a pleasant person to work with. I'm very happy with the work she delivered!
Seller's Response
Helpful?
loren_co
United States
Unfortunately, this really missed the mark. I gave a very clear and detailed overview of the task. But they failed to communicate appropriately and early, waiting until the delivery was almost due to share their questions.. Ultimately, I got nothing useful from the delivery and it just was a waste of time and money.
Seller's Response
Helpful?
mshope2017
United States
Helpful?
divinop
United States
Very professional, exceeded my expectations. I will be requesting her assistance again!
Helpful?
sistanubia
United States
Ongoing collaboration
Rian did a great job cleaning out my inbox and getting me a few steps closer to zero. She worked quickly and efficiently. Thank you for your proactive communication and level of effort. Thank you so much! I would definitely work with you again.
Helpful?
