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Ricardo Ordaz
@ricardo542
Venezuela
English, Spanish
About me
Hello! I am a web designer and language professional with a degree in Modern Languages. Currently working as a full-time freelancer, I also leverage my background as an English and Spanish teacher to enhance my communication and project management skills. I thrive on new challenges and am deeply committed to continuous learning, which allows me to consistently deliver high-quality work that meets the highest standards
Skills
Ricardo Ordaz
Offline •
See my services
General Assistance
I will be your bilingual virtual assistant for admin and customer support
Work experience
Operations & Customer Support Supervisor
Freelancing Career • Full-time
Nov 2020 - Jan 2026 • 5 yrs 2 mos
Led and supervised remote operations and customer support teams. Managed performance dashboards, optimized operational workflows using Excel/Google Sheets, and ensured high-quality standards in communication and data management.
Ticket Sales & Customer Service Agent
American Airlines • Full-time
May 2011 - May 2017 • 6 yrs
Provided high-level customer service and administrative support in a fast-paced corporate environment. Managed ticketing systems, resolved complex client inquiries, and maintained strict compliance with international service standards in both English and Spanish.
