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richardesther20

Richard Esther

@richardesther20

Zendesk Automation Specialist, Workflows, AI Support and Help Center

Netherlands
English, Dutch, Spanish, German
About me
I help SaaS companies and e-commerce businesses optimize Zendesk customer support systems through automation, workflows, and knowledge management. I specialize in Zendesk setup, ticket routing, triggers, macros, SLA workflows, Help Center creation, AI support automation, and customer experience improvement. My goal is simple: reduce repetitive support tasks, improve response times, and create scalable customer service operations. Services include Zendesk administration, workflow optimization, reporting, integrations, and support process improvement.... Read more

Skills

r
richardesther20
Richard Esther
Offline • 

See my services

CRM Management
I will automate zendesk workflows, triggers, macros and ticket routing, zendesk
From$45 / projectMore details

Work experience

Special_K Glass

Zendesk Automation Specialist

Special K Glass • Self-employed

Dec 2025 - Present • 9 mos

Designed Zendesk automation workflows including triggers, macros, ticket routing, SLA rules, and support processes for SaaS and e-commerce businesses.

Support_Network

Zendesk Administrator

Support Network • Self-employed

Nov 2025 - Dec 2025 • 1 mo

Managed Zendesk configurations, user permissions, ticket forms, views, dashboards, and customer support operations.