
Rifat Ara Jahan
Designs made to impress, Brands built to last
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Operation Manager
Google • Full-time
Jun 2024 - Jul 2026 • 2 yrs 1 mo
Focus Areas: Platform Operations, Community Governance, Event Monetization, and Agency/Host Management 🔑 Key Responsibilities & Scope of Work Live Room & Platform Administration: Overseeing daily live audio and video room operations to ensure high platform uptime and active host participation. Enforcing community guidelines and trust & safety protocols to maintain a secure environment and resolve user conflicts or policy violations quickly. Event Management: Designing and executing multi-tier top-up events, campaign structures, and holiday-themed promotions (e.g., Independence Day, Labour Day) to drive user engagement and in-app gifting revenue. Structuring reward hierarchies, VIP badge perks, and exclusive avatar frame incentives for high-tier givers and top streamers. Agency & Host Ecosystem Growth: Onboarding, coordinating, and managing performance expectations for talent agencies and independent hosts. Tracking key performance indicators (KPIs) such as daily active users (DAU), live hours, and diamond/gift turnover. Regional & Multilingual Community Engagement: Serving as the primary official bridge between the platform administration and regional user communities (supporting English, Bangla, and Hindi users).