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$
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Riko Y
@riko_ym
Customer Service
Japan
Japanese, English
About me
I am a bilingual Japanese English customer service professional with international airline and travel coordination background, specializing in European market support, flight disruption management, and high pressure customer care within international travel environments.
Skills
Riko Y
Offline •
See my services
Translation
I will translate english and japanese
Work experience
Customer Service for European Market
Japan Airlines • Full-time
Apr 2024 - Dec 2025 • 1 yr 8 mos
Customer Service for European Market Managed international ticketing, rebooking, and reservation issuance for European market passengers, providing bilingual support in Japanese and English. Handled high-volume customer inquiries by phone, resolving disruptions quickly while maintaining strong customer satisfaction. Alternative Flight Proposals for Delays and Cancellations Planned and proposed alternative routing solutions during delays and cancellations, balancing airline policy with passenger needs. Coordinated across internal departments to maintain smooth travel experiences during irregular operations.
sports managiment
zone inc. • Full-time
Mar 2021 - Jan 2024 • 2 yrs 10 mos
Sports Marketing Travel and Schedule Coordination for Professional Golfers Coordinated domestic and international travel logistics, managing detailed schedules and on-site athlete support. Social Media Strategy and Management Built and executed Instagram growth strategy exceeding 50,000 followers, increasing visibility for professional golf events and athlete branding. Planned and delivered social media campaigns aligned with event promotions and sponsorship goals.
