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Data Entry Specialist, Virtual Assistant, Chat and Email Support, Excel Special
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ITIL Analyst
NEC • Full-time
May 2014 - Jul 2022 • 8 yrs 2 mos
Worked on ITIL best practices for Incident, Change, Problem and Knowledge Management. Managed data reconciliation, daily/monthly client reporting, and documentation with high accuracy. Handled international client communications (US, UK, APAC) and Service Desk operations. Developed SOPs and Knowledge Base articles to improve process efficiency and team productivity.