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ritwik002

Ritwik K

@ritwik002

AI Engineer

Singapore
English
About me
I am a Software Engineer with extensive experience in building high-performance data pipelines and AI-driven systems at TikTok. I specialize in optimizing enterprise workflows, integrating Large Language Models , and developing scalable solutions. My background includes published research in neural network and entrepreneurship in fintech space... Read more

Skills

r
ritwik002
Ritwik K
Offline • 
Average response time: 1 hour

See my services

AI Integrations
I will integrate ai and llms into your app or business workflow
From$90 / projectMore details

Work experience

TikTok

TikTok

Full-time • 4 yrs

Software Engineer 2, Customer Service Headcount Forecasting and Scheduling Systems

Dec 2024 - Present • 1 yr 7 mos

Led the digitization of customer service headcount forecasting, transforming fragmented processes into a unified global platform for 59 BPO organizations. Optimized agent headcount using AI-driven forecasting, reducing prediction deviation from 33% to under 15%. Engineered high-performance data pipelines and drove LATAM adoption by enabling dynamic shifts.

Software Engineer 1, Quality Assurance (QA) and Customer Service (CS) Suites

Jul 2022 - Dec 2024 • 2 yrs 5 mos

Re-engineered QA Workbench to support automated ticket workflows, increasing auditing rates by 36%. Integrated LLMs to automate grading of tickets, achieving 64% error detection. Migrated coaching to a centralized platform achieving 96% compliance and built advanced ticket categorization and search capabilities to increase closing rates.

SAP

Intern

SAP

Aug 2020 - Dec 2021 • 1 yr 4 mos

Redesigned Ticket Recommendation System with ML algorithms leading to a 7% accuracy improvement. Enabled offline offshore meter tracking with a mobile-friendly app that auto-syncs when online. Won 1st place at IEEE NTU Hackathon for an AI-enabled COVID-19 vaccine side effect management solution.