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English
$
USD
Rivaldo
@rivsss1
Indonesia
English, Indonesian
About me
Hello, am a graduate of S1 Informatics Engineering with experience participating in a student organization at the
district level called IMAPRES (Wonogiri District Achievement Student Association).
Thanks to the results of my hard work, i have a high interest in working in the field of Business Analyst, Data Entry, or virtual assistant.I have experience in the database field, and worked for 1 year at PT Asuransi Sinarmas Central Jakarta as a Pega Developer.
Skills
Rivaldo
Offline •
Average response time: 1 hour
See my services
Translation
I will comprehensive professional translation services
Presentation Design
I will design professional powerpoint presentations and pitch decks
Work experience
Customer Service
Shopee Indonesia • Full-time
Dec 2025 - Jun 2026 • 6 mos
Handled customer inquiries via chat, email, and phone with a focus on fast and accurate resolution. Assisted users with order issues, payments, refunds, and account-related problems. Maintained high service quality by following SOP and meeting company service standards. Escalated complex issues to relevant teams and ensured proper follow-up. Provided clear product and platform guidance to improve user experience.
Teacher Design and Informatic Technology
SMA • Full-time
Nov 2025 - May 2026 • 6 mos
Taught Informatics subject to Grade X–XII students. Designed lesson plans, teaching materials, and modules based on the Merdeka Belajar curriculum. Integrated digital learning technologies such as Google Classroom, Kahoot, and Quizizz into classroom activities. Conducted formative and summative assessments using a student-centered approach.
